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Account Manager Contact Information
Support Services Supplied
Support Information
Support Severity Levels
Additional Information
Service Name
  
 Microsoft CorporationAlex Román

Alex Román

Cel: 787-473-0469

Office: 787-273-4183

alex.roman@microsoft.com​

​The dedicated Microsoft Services Premier Support team is here 24 hours-a-day, seven days-a-week to help you gain the most value from your IT investments. Our experts help you keep your technology healthy by providing a wide range of services including IT staff training, health and risk assessments, and best practices. Premier have an extent catalog of Proactive Services to minimize the risk of service downtimes. Provide Reactive Incidents support and have a dedicated Technical Account Manager that is focused to understand your business challenges, succesfully manage the Premier Contract and escalate any incident to the Premier Team.

​Phone: 1-866-584-6060
 
Contract Number: 630000399
Contract Renewal Date: 06/30/2013
 
Response Hours:  24x7x365

https://premier.microsoft.com/

​1 – Catastrophic - Immediate response goal
System, Network, Server, or Critical Application down catastrophically impacting production and/or profitability
Major negative business impact to customers, partners, or Microsoft. It is catastrophic in both Scope and Exposure
Customer may only request this severity

 A – Critical - Immediate to 1 hour response goal

High-impact problem in which production, operations, or development are severely impacted; or where production and/or profitability will be severely impacted within days 
Any issue that has a serious negative business impact to customers, partners, or Microsoft
 B – Urgent - 2 hour response goal
Significant Problem where production is proceeding, but in a significantly impaired fashion
Time sensitive issue important to long-term productivity, but is not causing an immediate work stoppage
 C – Important - 4 hour response goal
Important issue, but does not have significant current productivity impact for the customer - most common level

 

​Technical Support Documentation:
https://premier.microsoft.com/

Partner-level knowledgebase – “How To Knowledge”
Download service packs, hot fixes
Troubleshooting tools
Tips
Product Flashes & Critical Alerts
Note: Through the Premier Online Website you will be able only to log Severity B & C. For A or Critical incidents please call Premier by Phone.
Please have the following in hand when logging an incident:
Any error logs, error messages, or recognized symptoms
Details of the configuration – software products, including version numbers and service packs applied
A description of the circumstances leading up to the issue
Measures applied to date
Frequency of issue
Your Access ID or Contract (Ask your TAM)

 

Directorio Activo; Mensajería; Service Mapping; SATS- State Agency Tracking System
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 Roma BCIJorge Molina

Teléfono: 787 729 8934

Fax: 787 729 2292

jmolina@romabci.com​

 http://www.romabci.com

 

​Soporte especializado en desarrollo de Aplicaciones Web en AURIX, gestor de contenido.

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 RockSolidRafael Oquendo

Celular: 787 642 0457

Oficina: 787 620 5595

roquendo@rocksolid.com​​

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 RocCristina Cuevas

Oficina 787 751 6164

Celular: ​787 560 9238

www.rocpr.net

 

​Soporte y Desarrollo para la Secretaría de Educación Especial.

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 PARISSI P.S.CLuis Vázquez

Celular: 787 237 8510

lvazquez@parissicpa.com

www.parissicpa.com

 

​Nómina, Finanza y Staff

Consolidación

 

​No existe actualmente un contrato activo con el proveedor.

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 OracleJoyce López Roldán

Teléfono Oficina:

Celular:

Support Identifier: 15288360

joyce.lopez@oracle.com 

http://support.oracle.com

 

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 LGSAlex Rodríguez

Lanco Global Systems, Inc

Tel: 1 877 Ybrant Digital (547 4562) o 703 953 2157

www.lgsglobal.com​

 

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 InterboroJulio Mariani

Celular 787 226 9859

Oficina: 787 641 7777

Fax: 787 641 7790

www.interboropr.com

 

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 IntelutionsYolanda Rodríguez

Celular: 787 487 5554

Teléfono: 787 524 3858

Fax: 787 782 2131

yrodriguez@intelutions.net

www.intelutions.net

 

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 Innovative SolutionsDr. Elías López

Celular: 939 644 7888​

www.insolpr.net

elopez@insolpr.net

 

 

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 Harris​Geraldo Garofalo

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 Truenorth​William Román

​Soporte de Hardware a Servidores

Soporte a PCs

Soporte a ambientes Virtuales

 

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 ProinfoSylma I. Sánchez Rodríguez

Oficina: 787 763 2571

Celular: 787 368 5715

Fax: 787 763 2572

www.proinfopr.com​

 

 

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 OSIATDIsrael Lugo

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